Walker Overview:

Walker is a full-service Experience Management (XM) firm—tech-driven, people-powered and built for change. We’re all-around XM experts: a blend of technical and organizational specialists who help businesses thrive.

We help leading brands turn data into direction, align teams around what matters most and make change make sense. From customer loyalty to employee engagement to patient satisfaction, we’re experts at helping organizations act on experience.

Headquartered in Indianapolis, we offer on-site, hybrid and remote opportunities across the continental U.S., in any state where we operate. Walker is intentional about building an inclusive workplace where everyone feels valued and free to be their authentic selves. Because great experiences start from the inside out.

Position summary:
As an Implementation Specialist, you’ll help clients get up and running with their new Qualtrics solutions—configuring platforms, testing integrations, assisting with survey programming, and building dashboards. You’ll play a key role in helping clients quickly realize value from their investment, making this a perfect launchpad for a future in Technology Services, Advisory and Managed Services, or Engineering Services.

Key responsibilities:

• Become a certified expert on the Qualtrics Platform by completing boot camps and certifications.
• Lead solution implementation from start to finish—serving as the project manager, client contact, and technical lead.
• Configure and test technical components, including dashboards, integrations, and survey solutions.
• Train and support clients on platform functionality and best practices.
• Gather technical requirements to accurately scope and plan implementations.
• Manage intake forms, change orders, and SOW updates as part of total account management.
• Identify opportunities for account growth by recognizing unmet needs and upsell potential.
• Collaborate with product and engineering teams to troubleshoot and optimize implementations.
• Communicate progress and solutions clearly through calls and written updates.
• Continuously grow your product knowledge and stay up to date on new tools and technologies.
• Flex to support other teams or priorities as assigned.

Education & experience:

• Bachelor’s degree in Business, Mathematics, Informatics, Psychology, Sociology, or a related field—or equivalent experience.
• Experience defining programs, writing functional specifications, and delivering evolving business solutions.
• Background in User Experience (UX) or Digital Customer Experience (CX) is a plus.

Knowledge/Skills/Abilities:

• Strong communicator—able to explain technical concepts to both technical and non-technical stakeholders.
• Naturally curious with high standards—you don’t stop at “good enough.”
• Detail-oriented and proactive—you like to understand the “why” behind the work.
• Comfortable working directly with clients and creating a smooth, valuable experience.
• Experience with systems like Monday.com and SAP ByDesign is helpful but not required.
• This role requires the ability to travel to client sites, with expected travel approximately once per month. 

Walker is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.